Refund Policy | QR SaaS

1. General Refund Policy

QR SaaS offers refunds under specific conditions outlined in this policy. All refund requests are evaluated on a case-by-case basis.

                    Key Points:
                    Trial period purchases are eligible for full refund within 24 hours
Monthly subscriptions can be canceled anytime with no further charges
Annual subscriptions may qualify for prorated refunds
All refund requests must be made within 14 days of purchase

                

2. Eligibility for Refunds

2.1 Full Refunds

You may qualify for a full refund if:

You cancel within 24 hours of a trial purchase (2€ trial)
We fail to provide the service as described
Technical issues prevent you from using the service that we cannot resolve within 72 hours

2.2 Partial Refunds

You may qualify for a partial refund if:

You cancel an annual subscription within the first 30 days (prorated based on usage)
There are unresolved service issues affecting core functionality

2.3 Non-Refundable Situations

No refunds will be issued for:

Usage exceeding 100 QR scans during trial period
Change of mind after 24 hours for trial purchases
Failure to cancel before subscription renewal
Violation of our Terms of Service resulting in account termination

3. Subscription Cancellations

3.1 Monthly Plans

Monthly subscriptions can be canceled anytime through your account dashboard. Cancellation will take effect at the end of your current billing period.

3.2 Annual Plans

Annual subscriptions canceled within the first 30 days may qualify for a prorated refund. After 30 days, cancellation will take effect at the end of your billing cycle without refund.

3.3 Trial Periods

The 1-day trial (2€) can be canceled within 24 hours for a full refund. After 24 hours, normal subscription terms apply.

4. How to Request a Refund

To request a refund:

Log in to your QR SaaS account
Navigate to Billing > Refund Requests
Complete the refund request form
Our team will review your request within 3 business days

Alternatively, you may email support@qrsaas.com with:

Your account email
Transaction ID
Reason for refund request

Processing Time: Approved refunds are processed within 5-10 business days and credited to your original payment method.

5. Special Circumstances

5.1 Duplicate Charges

If you believe you've been charged twice for the same service, contact us immediately. We will verify and process a full refund for duplicate charges within 24 hours.

5.2 Service Outages

For service outages lasting more than 24 consecutive hours, we may issue account credits at our discretion. Extended outages may qualify for partial refunds.

5.3 Billing Errors

In case of billing errors, we will correct the error and refund any overcharges within 5 business days of notification.

6. Refund Methods

Refunds are issued to the original payment method. If this isn't possible, we may issue account credits or use alternative refund methods at our discretion.

Processing Times:

Credit/Debit Cards: 5-10 business days
PayPal: 3-5 business days
Bank Transfers: 7-14 business days